Cross Canada Online Catalogue — Getting It To Work

Seeing a red X instead of product images

This error is caused when accessing our parts catalogue through a bookmark.

To fix this error ensure that you only bookmark the following url:

http://www.crosscanadaparts.com/
Be sure you're going to the URL above. Log in manually each time or use guest access.
Clear Your Cache/Cross Canada Cookies
We frequently update our online catalogue. You may have an older version of our Cross Canada Online Catalogue cached for your browser. Clearing your cache and/or cookies should help your browser display the most up-to-date content.

The Cross Canada Online Catalogue requires the newest version of Macromedia's Flash to be installed on the browser you are using.

Why does it say I need at least version 7 of Flash when I already have it?
Our online catalogue uses the very popular JavaScript package SWFObject to detect your Flash version.

If you are certain that JavaScript is enabled, then there could be an error in your Flash installation. This problem is usually solved by uninstalling and then reinstalling Flash.

We have also had reports from users of IE7 on Windows Vista that they had to specifically install the Flash Player ActiveX Control to get it working properly.
Default Browser Issue
A common situation in Windows has occurred where Windows will say an up-to-date Flash is already installed when you try to install an update for a browser that's NOT flagged as your "default browser". Make sure you're installing updates on the browser you're using, and not your default browser.
Adobe Flash Player 9 on Windows Vista IE 7
Some Vista users will experience an error because of a JavaScript security enabled by Vista (we use JavaScript to load the Flash components of our online catalogue). The newest security updates have fixed this problem for many users - be sure you're up-to-date.